At MyPT, we are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard your data. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
By using the MyPT mobile application, website (www.mypt-me.com), services, or communicating with us, you agree to the terms of this Privacy Policy.
1. Who We Are
MyPT provides personal training services, home PT, gym-based fitness programs, wellness services, and fitness education across Dubai and the UAE.
If you have any privacy-related questions, you can contact us at:
đź“© contact@sqonefitness.com
2. Information We Collect
We collect personal information only when necessary to provide and improve our services.
2.1 Information You Provide Directly
This may include:
• Full name
• Phone number
• Email address
• City or location
• Fitness goals and preferences
• Health and fitness-related information
voluntarily shared by users
• Information shared through WhatsApp, support
chat, or contact forms
• Profile images or uploaded photos (if
applicable)
• CV or employment-related information when applying for jobs
2.2 Information Collected Automatically
When you use our website or mobile application, we may automatically collect certain information, including:
• IP address
• Device information and identifiers
• Browser type and operating system
• Mobile device type
• App usage activity and interactions
• Pages viewed and features accessed
• Referral sources
• Crash reports and diagnostics
• Approximate location information (if enabled by the user)
This information may be collected using analytics and monitoring tools such as Google Firebase, Google Analytics, and Mixpanel.
2.3 Information Collected Through the MyPT Mobile App
When using the MyPT mobile application, we may collect additional information necessary for app functionality and service delivery, including:
• Login and authentication information
• Session booking and trainer interaction
history
• Fitness assessments and progress tracking
information
• Communication preferences
• Push notification tokens
• QR or OTP verification activity
• App performance and diagnostic information
This information is used solely to operate, maintain, and improve MyPT services and user experience.
3. How We Use Your Information
We use your information to:
• Provide fitness training and wellness
services
• Process bookings, assessments, and service
requests
• Connect users with trainers and fitness
professionals
• Improve our website, application, and user
experience
• Provide customer support and respond to
inquiries
• Send important notifications and service
updates
• Conduct analytics, research, and performance
monitoring
• Prevent fraud, misuse, or unauthorized
access
• Comply with legal obligations
We do not sell your personal information to third parties.
3.1 Account Registration & Authentication
Users may create and access their MyPT account using:
• Mobile number and OTP verification
• Google Sign-In authentication
Authentication information is securely processed and encrypted during transmission.
4. Third-Party Services We Use
We may share limited information with trusted third-party providers that support the operation and improvement of MyPT services, including:
• Google Firebase – authentication, analytics, crash reporting, notifications, and app performance monitoring
• Mixpanel – product analytics and user behavior insights
• Meta / Facebook Ads – advertising and marketing campaigns
• Google Analytics – website analytics and traffic analysis
• WhatsApp Business – communication and customer support
• Payment Providers (e.g., Tabby, Tamara, Stripe, banks, or payment gateways) – payment processing and transaction support
• Email and Communication Providers – service notifications and communications
These providers only process information necessary to perform their services and are expected to maintain appropriate privacy and security standards.
4.1 Health & Fitness Information
As a fitness and wellness platform, MyPT may collect health and fitness-related information voluntarily provided by users, including:
• Fitness goals
• Workout preferences
• Assessment information
• Body measurements
• Progress tracking information
This information is used solely to provide personalized fitness services, trainer recommendations, and improve the user experience.
5. Cookies & Tracking Technologies
Our website and app may use cookies and similar technologies to:
• Improve functionality and performance
• Understand user behavior and engagement
• Track campaign performance
• Enhance user experience
Users may disable cookies through browser settings; however, some features may not function properly.
6. Data Storage & Protection
We implement commercially reasonable security measures to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
Security measures may include:
• Encrypted data transmission (HTTPS/SSL)
• Secure cloud infrastructure
• Restricted staff and trainer access
• Authentication and authorization
controls
• Monitoring and protection systems
While we strive to protect your information, no system can guarantee absolute security.
7. Your Rights
Depending on applicable laws, you may have the right to:
• Access your personal information
• Correct inaccurate or outdated
information
• Request deletion of your data
• Withdraw consent from marketing
communications
• Request information regarding how your data is used
To exercise these rights, contact us at:
đź“© contact@sqonefitness.com
7.1 Account Deletion
Users may request deletion of their MyPT account and associated personal information directly within the MyPT mobile application.
To request account deletion:
1. Open the MyPT app
2. Navigate to Profile or Settings
3. Select “Delete Account”
4. Follow the confirmation steps
Users may also contact us at contact@sqonefitness.com for assistance regarding account deletion or personal data requests.
Certain information may be retained for legal, fraud prevention, financial, dispute resolution, security, or regulatory compliance purposes where required by applicable law.
8. Data Retention
We retain personal information only for as long as necessary to:
• Provide and improve our services
• Maintain account functionality
• Fulfill legal and contractual
obligations
• Resolve disputes and enforce agreements
• Comply with regulatory requirements
When data is no longer required, we securely delete or anonymize it.
Certain records may be retained for up to 90 days or longer where legally required.
8.1 App Permissions
Depending on device settings and features used, the MyPT app may request access to certain permissions, including:
• Notifications
• Camera access (for profile images, QR
verification, or app functionality)
• Photo library access
• Location access (if enabled by the user)
Users may manage app permissions at any time through their device settings.
9. Children’s Privacy
Our services are intended for individuals aged 18 years and older, except where parents or guardians request training services for minors (such as MyPT Kids programs).
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
10. Links to Other Websites
Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external platforms and encourage users to review their policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be reflected by the “Last Updated” date at the top of this page.
Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
đź“© contact@sqonefitness.com
Website:
www.mypt-me.com